BSNL Customer Care Number or Toll-Free Number is a delivery channel that bridges the gap between the telecom technology and customer and provides benefits of technology to customers.
BSNL offers various telecom services like GSM Mobile (Prepaid & Postpaid), Landline Telephone Service, ADSL Broadband, Fiber Broadband (FTTH), CDMA & WiMAX Services, MPLS, and other Data Services, etc.
BSNL also provides enterprise services to big and small corporates, like MPLS VPN, ILL, MNS, Dark Fibre, Bulk SMS, Toll-Free services, etc.
If any customer faces any problems, he/ she can contact the dedicated BSNL customer care numbers to resolve their queries and grievances. BSNL Customer Care No is used to provide the solution to most of the telecom service grievances through a telephone channel, with the help of technology, thereby improving convenience to the customers.
24X7 Toll-Free Number for BSNL Customer Care:
If a Bharat Sanchar Nigam Limited Customer faces any issues may contact the following 24X7 BSNL customer care numbers:
BSNL Landline Customer Care Toll-Free No:
If a BSNL Customer faces any issues related to Landline service may contact the following 24X7 BSNL customer care numbers:
From BSNL mobile or Landline: 1500
From other operator mobile or Landline: 1800-345-1500
BSNL Mobile Customer Care No:
If a BSNL Customer faces any issues related to GSM Mobile (Prepaid or Postpaid) service may contact the following 24X7 BSNL customer care toll-free numbers:
From BSNL mobile or Landline: 1503
From other operator mobile or Landline: 1800-345-1503
If a BSNL Broadband subscriber faces any issues related to BSNL Broadband (Prepaid or Postpaid) service either over ADSL or VDSL or FTTH (over Fiber) may contact the following 24X7 BSNL customer care toll-free numbers:
From BSNL mobile or Landline: 1504
From other operator mobile or Landline: 1800-345-1504
BSNL CDMA & WiMAX Customer Care No:
If a BSNL CDMA & WiMAX customer faces any issues related to BSNL CDMA & WiMAX services may contact the following 24X7 BSNL customer care toll-free numbers:
From BSNL mobile or Landline: 1502
From other operator mobile or Landline: 1800-345-1502
BSNL Leased Line Toll-Free Number:
If a BSNL Leased Line customer faces any issues related to leased line services for corporate may contact the following 24X7 BSNL customer care toll-free numbers:
Leased Line Call Centre: 1800-425-1957
BSNL Enterprise Services ( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc) Customer Care No:
If a BSNL Enterprise Services ( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc) customer faces any issues related to BSNL Enterprise Services for corporate may contact the following 24X7 BSNL customer care toll-free numbers for Enterprise Services:
BSNL provides a large number of customer care numbers for different services. But if a BSNL customer is feeling comfortable in email customer service, and for that also BSNL is providing e-mail services for that. Here is a list of e-mail service for BSNL customer care:
BSNL Grievance Redressal System for Customer Care:
Level-1 BSNL Grievance Redressal:
BSNL has a well structured and multilayered Customer Grievances Redressal Mechanism including Customer Dispute Resolution Mechanism. The Customer Redressal setup in BSNL has been introduced right from the Corporate Office to SSA (Secondary Switching Area) levels.
BSNL has established a “Web-based Complaint Monitoring System” to enable the consumers to book and monitor the status of their complaints in their respective Service Areas.
A BSNL customer may register his grievance online through BSNL grievance redressal portal: BSNL Selfcare Portal
The details about booking and monitoring the complaints on “Web-Based Monitoring System” is given below:
Step-1: Click on the customer care link provided above. The following will appear on the screen:
Step-2: Select the wireline or wireless, depending on your service and then click on “Register Complaint”.
Step-3: Now select the service for which you are going to book complaint and then fill the details as required and then after click on “Submit Complaint” button.
If the consumer is not satisfied with the redressal of his complaint by the Complaint Centre or if his complaint remains unaddressed or no intimation of redressal of his complaint is received within the period specified, such consumer may prefer an appeal to the Appellate Authority through e-mail or FAX or post on in person.
Name and designation of the Appellate Authority of respective Service Area along with his contact telephone number, FAX number, e-mail id and office addresses are displayed in his office, Complaint Centre (Call Centre) and Customer Service Centre (CSC) and can also be seen on BSNL website.
Details of BSNL Public Grievance Appellate Authority (Telecom Circle wise) for BSNL Customer Care problems are:
Level-3 BSNL Grievance Redressal (Public Grievance Office at CO, BSNL):
If his grievance is still not redressed, he can escalate his concern further quoting the unique Tracker ID.
If a BSNL subscriber is not able to get his/her complaint redressed through the above said 2-tier Consumer Grievance Redressal Mechanism of BSNL, he/ she can book his/her grievance at BSNL corporate office either through letter/ fax/ e-mail or through telephone as per contact details given below:
S.No.
Name of Public Grievance Officer/ Designation
Office Address
Telephone Number
E-Mail Address
1
GM(CDN)
Room No. 27, IR Hall, Eastern Court, Janpath, New Delhi-110001
BSNL provides a large number of customer care numbers for different services. A BSNL customer should try the above mentioned BSNL Customer Care Numbers for different services. But if he/she is not able to get the solution of his/her grievance, then may approach the BSNL corporate through following links. Here is information about corporate office information for BSNL customer care:
Registered & Corporate Office:
Bharat Sanchar Bhavan Harish Chandra Mathur Lane Janpath, New Delhi-110 001.
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