Kerala BSNL Customer Care Number for Mobile, FTTH, Broadband, Landline

Kerala BSNL Customer Care Number is a delivery channel that bridges the gap between the telecom services and customer and provides benefits of technology to customers.

BSNL, Kerala offers various telecom services like GSM Mobile (Prepaid & Postpaid), Landline Telephone Service, ADSL Broadband, Fiber Broadband (FTTH), CDMA & WiMAX Services, MPLS, and other Data Services, etc.

Kerala BSNL also provides enterprise services to big and small corporates, like MPLS VPN, ILL, MNS, Dark Fibre, Bulk SMS, Toll-Free services, etc.

BSNL-Customer-Care-Number

24X7 Toll-Free Number for BSNL Customer Care of Kerala:

Kerala BSNL Customer Care No is used to provide the solution to most of the telecom service grievances through a telephone channel, with the help of technology, thereby improving convenience to the customers. If a Bharat Sanchar Nigam Limited Customer faces any issues may contact the following 24X7 BSNL customer care numbers:

BSNL Landline Customer Care Toll-Free No:

If a BSNL Customer faces any issues related to Landline service may contact the following 24X7 BSNL customer care numbers:

From BSNL mobile or Landline: 1500

From other operator mobile or Landline: 1800-345-1500

Kerala BSNL Mobile Customer Care No:

If a BSNL Customer of Kerala or other states faces any issues related to GSM Mobile (Prepaid or Postpaid) service may contact the following 24X7 BSNL customer care toll-free numbers:

From BSNL mobile or Landline: 1503

From other operator mobile or Landline: 1800-345-1503

BSNL Broadband & FTTH Customer Care No:

If a BSNL Broadband subscriber of Kerala or any state faces any issues related to BSNL Broadband (Prepaid or Postpaid) service either over ADSL or VDSL or FTTH (over Fiber) may contact the following 24X7 BSNL customer care toll-free numbers:

From BSNL mobile or Landline: 1504

From other operator mobile or Landline: 1800-345-1504

BSNL CDMA & WiMAX Customer Care No:

If a BSNL CDMA & WiMAX customer faces any issues related to BSNL CDMA & WiMAX services may contact the following 24X7 BSNL customer care toll-free numbers:

From BSNL mobile or Landline: 1502

From other operator mobile or Landline: 1800-345-1502

Kerala BSNL Leased Line Toll-Free Number:

If a BSNL, Kerala Leased Line customer faces any issues related to leased line services for corporate may contact the following 24X7 BSNL customer care toll-free numbers:

Leased Line Call Centre: 1800-425-1957

BSNL Enterprise Services ( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc) Customer Care No:

If a BSNL Enterprise Services ( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc) customer faces any issues related to BSNL Enterprise Services for corporate may contact the following 24X7 BSNL customer care toll-free numbers for Enterprise Services:

Toll-Free No: 1800-425-7007

SMS Short Code for BSNL: 57007

SMS Other Operators: 9482157007

Email Id: [email protected]

E-mail Services by Kerala BSNL for Customer Care:

BSNL, Kerala provides a large number of customer care numbers for different services. But if a BSNL customer is feeling comfortable in email customer service, and for that also Kerala BSNL is providing e-mail services for that. Here is a list of e-mail service for Kerala BSNL customer care:

BSNL, Kerala Mobile Customer Care: [email protected]

Email Id for Leased Line: [email protected]

Email Id for Portal Helpdesk: [email protected]

Email Id for Global Satellite Phone service: [email protected]

Customer Service Centres in Kerala circle:

Kerala Telecom Circle of BSNL has a large number of BSNL Customer Service Centers all over the states. The list of all BSNL CSC in Kerala according to BA are listed below:

BSNL Customer Service Centers in Kerala

Kerala BSNL Customer Service Centers at Alleppey: Click Here
Kerala BSNL Customer Service Centers at Calicut: Click Here
Kerala BSNL Customer Service Centers at Cannanore: Click Here
Kerala BSNL Customer Service Centers at Ernakulam: Click Here
Kerala BSNL Customer Service Centers at Kottayam: Click Here
Kerala BSNL Customer Service Centers at Malappuram: Click Here
Kerala BSNL Customer Service Centers at Palghat: Click Here
Kerala BSNL Customer Service Centers at Quilon: Click Here
Kerala BSNL Customer Service Centers at Thiruvananthpuram: Click Here
Kerala BSNL Customer Service Centers at Tiruvalla: Click Here

BSNL Grievance Redressal System for Customer Care:

Level-1 BSNL Grievance Redressal:

BSNL has a well structured and multilayered Customer Grievances Redressal Mechanism including Customer Dispute Resolution Mechanism. The Customer Redressal setup in BSNL has been introduced right from the Corporate Office to SSA (Secondary Switching Area) levels.

BSNL has established a “Web-based Complaint Monitoring System” to enable the consumers to book and monitor the status of their complaints in their respective Service Areas.

A BSNL customer may register his grievance online through BSNL grievance redressal portal: BSNL Selfcare Portal

The details about booking and monitoring the complaints on “Web-Based Monitoring System” is given below:

Step-1: Click on the customer care link provided above. The following will appear on the screen:

BSNL-Customer-Care-Selfcare

Step-2: Select the wireline or wireless, depending on your service, and then click on “Register Complaint”.

Step-3: Now select the service for which you are going to book a complaint and then fill the details as required and then after click on the “Submit Complaint” button.

Step-4: You will get your complaint number.

Level-2 BSNL Grievance Redressal (Appellate Authority):

If the consumer is not satisfied with the redressal of his complaint by the Complaint Centre or if his complaint remains unaddressed or no intimation of redressal of his complaint is received within the period specified, such consumer may prefer an appeal to the Appellate Authority through e-mail or FAX or post on in person.

Name and designation of the Appellate Authority of respective Service Area along with his contact telephone number, FAX number, e-mail id, and office addresses are displayed in his office, Complaint Centre (Call Centre), and Customer Service Centre (CSC) and can also be seen on BSNL website.

Details of BSNL Public Grievance Appellate Authority (Telecom Circle wise) for BSNL Customer Care problems are:

StateName of PG Appellate AuthrityAddressEmailPhoneFax
Andman and NicobarV. Jagadeesan, CGMO/o CGMT, A and N Circle, Port Blair[email protected]03192-23380003192-233660
Andhra PradeshShri L.S.ROPIA, PGM CFA4TH Floor,BSNL Bhavan, O/o CGMT , A.P Circle, Chuttugunta, Eluru Road,Vijaywada- 520004  [email protected]0866-2444777
AssamKishor Kumar, GM(HR & Admn)O/o CGMT, Assam Telecom Circle, Guwahati-781001[email protected]0361-2736394  0361-2736395
BiharShri M. S. Dhaker, GM(NWO-CFA)5th Floor, O/o CGMT, Bihar Telecom Circle, Sanchar Sadan, Budhh Marg, Patna, Bihar 800001[email protected]0612-2239938 
ChhattisgarhKulranjan Kujur, GM(CFA)O/o CGMT, Chhattisgarh Circle, Khamhardih Telephone Exchange Campus, Vidhan Sabha Road, Raipur, Chhattisgarh[email protected]0771-22293000771-2228300
ChennaiShri. V. Senthil Vasan, PGM(O)O/o CGMT, Chennai Telecom Distt., Chennai  [email protected]044-26411300044-26426888
GujaratShri D P Parihar, PGM (NWO-CFA)7th Floor, O/o CGMT, Gujarat Circle, Telephone Bhavan, C.G.Road, Navrangpura, Ahmedabad-380006[email protected]079-26481366079-26481416
Himachal PradeshSh Rajinder KumarO/o of CGMT, HP, Block No.11, SDA Complex, Kasumpti, Shimla, 171009[email protected]0177-2622949  0177-2621133
CalcuttaS N Banerjee, GM(S&M)O/o CGM, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan,34, B.B.D. Bag, Kol- 700 001  [email protected]033-22438000
HaryanaMahesh Chand Meena, GM(CFA)O/o CGMT, Haryana Circle, 107, The Mall, Ambala Cantt. - 133001[email protected]0171-26027000171-2603155  
JharkhandSmt. Geeta Banerjee, PGM(CFA)O/o CGMT, Jharkhand Circle, ARTTC Campus, BSNL, Ranchi - 835217[email protected]0651-2208800  0651-2209900
Jammu & KahmirShri Ravindra Kumar LL & BB, GM(CFA)O/o CGMT, BSNL J&K Circle, 4th Floor, North Block, Bahu Plaza, Jammu[email protected]0191-24772220191-2477255
M. K. Yadav [Mobile], GM(CM)4th Floor, Trikuta Nagar Exchange Building, Jammu[email protected]0191-24777890191-2477555
KeralaSri. Sathesh .R, GM(HR & Admn)O/o CGMT, Kerala Circle, PMG Junction, Thiruvananthapuram-695033[email protected]  0471-23066000471-2305922
KarnatkaSri Janardhan Rao, PGM(NWO-CFA), KarnatakaArea of Jurisdiction--Consumer fixed access(CFA) Karnataka Circle(Excluding Bangalore SSA), Room No.101, I Floor Office of CGMT, Karnataka Circle, No.1 Swami Vivekananda Road, Bangluru-560008[email protected]080-25362244080-25301166
KarnatkaShri C A Reddy, GM(NWO-CM), KarnatakaArea of Jurisdiction --Consumer Mobility (CM), Karnataka Circle (excluding Bangalore SSA), Room No 326, 3rd Floor, Annexe Bldg, O/o CGMT, Karnataka Telecom Circle, No.1,Swami Vivekananda Road, Bangaluru-560008[email protected]080-25555111080-25555112
KarnatkaShri Vinod Kumar Gupta GM(HR&Admin), KarnatakaArea of Jurisdiction--Consumer Mobility and CFA(Only Bangalore jurisdiction) , 2nd floor, O/o PGM Bangalore telecom District,Telephone House,Rajbhavan Road , Bangalore- 560001[email protected]080-22865300080-22861414
MaharashraSandeep Agarwal, PGM(CFA)2nd Floor, A Wing, Admn Bldg., BSNL Complex, Juhu Road, Santacruz west, Mumbai - 400054[email protected]022-26612184  022-26615815
Madhya pradeshNeeraj Khare, PGM (NWO-CFA)O/o CGMT MP telecom Circle, Hosgangabad Road, Bhopal  [email protected]0755-2570700  0755-2572424
Norh east 1Ms. D.Giri, PGM(HR)O/o CGMT, BSNL, CTO Building, N.E-1 Circle, Shillong - 1.[email protected]0364-22221000364-2501563
North east 2Shri BABU Ram, GM(S & M)O/o CGMT, BSNL, NE-II Telecom Circle, Dimapur03862-234470
OdishaManoj Kumar Patel, GM(CFA)O/o CGMT, BSNL Odisha Circle, Room No. 305, 3rd floor, BSNL Bhawan, Unit-II, Bhubaneswar, 751009  [email protected]0674-25353990674-2534545
PunjabSandeep Khullar, PGM (CFA)O/o CGMT, Punjab Circle, Plot No. 2, Sanchar Sadan, Sector 34A, Chandigarh  [email protected]0172-26047470172-2664100
RajasthanR P Sharma, PGM(NWO-CFA)O/o CGMT, Rajasthan Circle, Jaipur[email protected]0141-2365050  0141-2377400
Tamil NaduT.PONKODI , PGM(NWO-CFA)O/o CGM, TN Circle, 6th Floor, 16 Greams Road, Chennai -600006  [email protected]044-28293914044-28293915
UP EastNeeraj Verma, PGM(OP)O/o CGMT, UP(East) Telecom Circle, Hazaratganj, Lucknow[email protected]0522-26212000522-2230300
UP WestSh A K Srivastava, GM(HR)O/o CGMT UP West, 1st Floor, BSNL Telephone Exchange, Shastri Nagar[email protected]0121-2600786
UttaranchalB. S. Rauthan, DGM(NWO-CFA)O/o CGMT Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun-248001  [email protected]0135-27141000135-2714300
West BengalSmt. Pranati Das, GM (OP & MIS)O/o CGM, West Bengal Telecom Circle, BSNL[email protected]  033-22100068033-22100069

Level-3 BSNL Grievance Redressal (Public Grievance Office at CO, BSNL):

If his grievance is still not redressed, he can escalate his concern further quoting the unique Tracker ID.

If a BSNL subscriber is not able to get his/her complaint redressed through the above said 2-tier Consumer Grievance Redressal Mechanism of BSNL, he/ she can book his/her grievance at BSNL corporate office either through letter/ fax/ e-mail or through telephone as per contact details given below:

S.No. Name of Public Grievance Officer/ Designation Office Address Telephone Number E-Mail Address
1 GM(CDN) Room No. 27, IR Hall, Eastern Court, Janpath, New Delhi-110001 011-23717055 011-23312021 (FAX) [email protected]
2 AGM(PG)/DM(PG) O/O GM (CDN), BSNL CO IR Hall Eastern Court, Janpath, New Delhi-110001 011-23766621 [email protected]

Note: Before using this Consumer Grievance Redressal Mechanism of BSNL, one must read the guideline for using it properly. 

Download MANUAL FOR CONSUMERS’ EDUCATION AND PREVENTION OF THEIR GRIEVANCES
Advisory about the role and responsibility of the Directorate of Public Grievances (DPG). (Hindi) (English).

If your requests/complaints/grievances related to BSNL Kerala are unattended, you may register it through the link shown below and you can get the status of already registered grievances through this.
Register Grievances       Status of grievances

How to Contact Kerala Telecom Circle, BSNL:

Kerala BSNL provides a large number of customer care numbers for different services. A BSNL customer should try the above mentioned Kerala BSNL Customer Care Numbers for different services. But if he/she is not able to get the solution of his/her grievance, then may approach the BSNL Kerala Circle Office through the following links.  Here is information about Kerala circle office information for  BSNL customer care:

BSNL Kerala Telecom Circle Office:

Chief General Manager’s Office,

Door Sanchar Bhavan,

PMG Junction, Trivandrum-33.

Website: www.kerala.bsnl.co.in

Kerala BSNL Customer Care Link: Click Here

Grievance Cell Tollfree number: 12727

Grievance Cell Tollfree number of SSA: 12728

BSNL on Social Media:

Click Here for: Facebook

Click Here for: Twitter

Important Link for Kerala BSNL Customer Care:

BSNL provides a large number of different telecom services. A Kerala BSNL customer should try the following links for his/ her self-care about BSNL services:

BSNL Services:

Pay your BSNL Bills:

Recharge BSNL Services:

BSNL Prepaid Mobile Self care:

BSNL Selfcare for New Users of Fixed Service (CFA):

Selfcare Registered Users:

BSNL App Download:

View more about BSNL FTTH Plans

View more about BSNL Broadband Plans

Click Here for: BSNL Speed Test

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